Are you hiring the right team member?

Having the right team is crucial to the success of your practice. Think about it, who interacts with your potential clients the first time they call you? Most likely not you. Your potential clients will get the first impression of your practice from the front office staff.
 
You have to think about the kind of individual(s) you want interacting with your clients: outgoing, positive attitude, can do attitude; have respect for his/her self, the client, and other team members. It is not easy to hire the right person in the current economic climate although there are a plathora of qualified candidates. However, that may not provide you with the right person, you have to find them. Here is a summary of a recruiting system that should help you find the right team member no matter what the position is:
 

1. Set up an 800 number separate from your main number (you can get one with voice mail at http://home.evoice.com which is what you want for free)
2. Record a message that details the type of person you want, and ask them to leave a message by answering 3 questions that you ask during your recording, these questions should be pertinent to the type of person your looking for
3. Listen to the voice mail and choose 5 potential candidates. Candidates that you like based on their answer.
4. Call the 5 candidates and ask for resumes, send them a profile assesment if you have access to one such as DISC or Myers Briggs
5. Review resumes, if the 5 candidates match your needs move on to the next step, if not solicit more resumes from additional callers
6. Arrange for a group interview time, ask them all to come in for a group interview.
7. Ask some of your key members to attend the interview
8. Ask each candidate questions you feel necessary
9. Do not ask the same question to 2 successive candidate
10. Take notice of their answer and body language
11. Ask each candidate to give a 60 second presentation on why they should be hired
12. Evaluate your notes
13. Narrow down the list to the one you like, make sure this process is a team effort
14. Ask that individual to come back and conduct an additional interview but emphasize on what their goals and inspiration, and vision are.
15. Make an offer or start again if you have to

By getting all the potential team members together in a room, additional pressure is introduced and you will be able to observe how individuals behave under pressure. The other benefit is that your existing team members will have some ownership in the hiring decision and will be more open to teaching and acceptance. And lastly, you will not have to interview 15-20 candidates - saving you time and effort.
 
This may seem unconventional and would take a very long time. Yes it is unconventional but it will actually take you less time. This system is designed to be completed in 4 hours spanning 2 weeks.
 
Drop us a line if you'd like the details, forms, and sample questionnaires to ask with a complete written process.